Refund & Cancellation Policy

Bank Statement Matcher offers monthly subscription plans (Starter, Pro, and Business). All subscriptions are billed monthly in advance through our payment processor, Stripe. You can upgrade, downgrade, or cancel your subscription at any time through your account settings.

We offer a free tier that allows you to use the service with limited features (1 statement analysis per day, up to 500 rows per day). No credit card is required for the free tier. This allows you to evaluate the service before committing to a paid plan.

You may cancel your subscription at any time. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will retain access to all paid features until your subscription expires
• You will not be charged for subsequent billing periods
• Your account will revert to the free tier after expiration

To cancel, go to Account Settings → Billing → Cancel Subscription, or contact our support team.

We offer refunds under the following circumstances:

• 14-Day Money-Back Guarantee: If you are not satisfied with your first paid subscription, you may request a full refund within 14 days of your initial payment.
• Service Issues: If the Service is unavailable or materially defective for an extended period, we may offer a prorated refund at our discretion.
• Billing Errors: If you were incorrectly charged due to a technical error, we will refund the erroneous amount in full.

To request a refund:

1. Email us at billing@bankstatementmatcher.com
2. Include your account email address and the date of the charge
3. Briefly explain the reason for your refund request

We aim to process all refund requests within 5-7 business days. Approved refunds will be credited to the original payment method.

Refunds are generally not provided in the following situations:

• Requests made more than 14 days after the initial subscription payment
• Mid-cycle cancellations (you retain access until the end of the billing period)
• Usage of the service beyond the free tier limits before requesting a refund
• Account termination due to violation of our Terms of Service

Upgrades: When you upgrade to a higher plan, you will be charged the prorated difference for the remainder of your billing cycle. The new rate takes effect immediately.

Downgrades: When you downgrade to a lower plan, the change takes effect at the start of your next billing cycle. You retain access to your current plan's features until then.

If you believe a charge is incorrect, please contact us at billing@bankstatementmatcher.com before disputing the charge with your bank or credit card company. We can often resolve billing issues quickly and avoid the lengthy dispute process.

For billing questions or refund requests, contact us at:

Email: billing@bankstatementmatcher.com